Warwick Family Business Wins Another Prestigious National Award

Just Nice Clean Cars, an independent, family-run, used car dealership, MOT & service centre has won one of the UK motor industry’s most prestigious national awards ‘UK Independent Dealership 2021 – Customer Care’. The coveted award ceremony was held at the Ricoh Arena by Motor Trader Magazine & MotorTrader.com, where hundreds of independent car dealers from around the UK came together to celebrate and recognise those who have continued to achieve excellence throughout a very tough year.

Judges looking for a business that was setting new benchmarks and raising the professionalism of the industry, named Just Nice Clean Cars the 2021 winners, citing their exceptional levels of customer care, evident in their online reviews and recommendations, and demonstrated through the high levels of customer satisfaction, loyalty and repeat business.

Extracted quotes from Google and Facebook reviews read:

“I bought my car from Just Nice Clean Cars in Feb 2019, and I haven’t been to a different garage since. It’s great to have a garage have you can trust.”

MrNickg8 says, “Just Nice Clean Cars - the best by far for professional and quality service. Good prices. In the automotive business, these are the good guys. I would recommend them to anyone.”

Alice Ford-Rogerson says, “Lovely and welcoming! Thank you for my 5-star service. Being able to book online was a massive bonus for me. Will 100% use again.”

Carl Jay, owner and Managing Director, said, “We are absolutely elated to have won the national award for customer care. It is testament to the hard work the whole team put in to maintain our excellence in customer service.

“Whilst we are still low on car stock because of the pandemic, we believe in always providing the best possible used car buying and auto care experience, with the underlying principle that buying a car from us is the start of your customer journey, not the end. This year we have invested in new software to provide easy online MOT booking and it has made the overall experience quicker and easier for our customers.”

Charlotte Jay, owner and Director, added, “We have an amazing team across the whole business, and I’m so pleased they have been recognised for their efforts through this award as without them this wouldn’t have been possible. Our core objective is to enable our customers to just enjoy driving their car, whether they bought it from us or not, hence our strapline ‘just drive’.”

Just Nice Clean Cars opened in Warwick in 2016, with a drive to offer a different used car buying experience. The all-weather showroom offers an unrivalled indoor capacity to hold up to 50 cars alongside a state-of-the-art service & MOT centre. From the moment you enter reception, it feels light, bright and welcoming. Straight ahead, the back-wall image entices you into the showroom to discover what car you could be driving whilst envisaging yourself exploring similar new horizons. The sales and service team welcome each customer and allow you to browse freely, being attentive when necessary.

The distinguishing fundamental principles of the business are to enhance customer satisfaction and trust in the brand whilst differentiating themselves from their competitors, and their customer testimonials show they are achieving this in both the car buying and after-sales experience.

For more information on Just Nice Clean Cars, visit www.justnicecleancars.co.uk or find Just Nice Clean Cars on Facebook and Twitter @jnccwarwick or Instagram @justnicecleancars.