Thriving Family Business Looking Forward to a Great 2020!

Keith Walker, Managing Director of Curtain Call in Coventry, has been manufacturing and retailing soft furnishings in Coventry and Warwickshire for 35 years, and with Keith’s son, Harry, as Sales Director, Curtain Call really is a family run business with a reputation for attention to detail and fantastic customer service.

Curtain Call can transform your home with made-to-measure curtains, pelmets, swags & tails, blinds, shutters, cushions, headboards, re-upholstery, wallpapers, lighting, carpets, flooring, awnings and canopies. Customers can visit the beautiful extensive showrooms in Browns Lane, Coventry or home visits can easily be arranged.

The thriving family-run business has already secured several large contracts for 2020 in both the private and commercial sectors. Many residents at Cala Homes, Audley Binswood in Leamington Spa, Earlsdon Park Retirement Village in Coventry, and Audley Edgbaston in Birmingham, have already booked Curtain Call to deal with their soft furnishings. Keith’s son, Harry, has now taken a more senior role looking after the new homes sector, with many show homes and new homes being completely fitted out in several locations.

Keith told us, “Many satisfied customers have used our services over the years, and they come back to us years later when they’re ready for a change, knowing we have the skills, expertise, and quality products to do a great job. It’s fantastic that many of our customers recommend us to their friends and families once we have completed a job, and we are now the only remaining bespoke curtain manufacturing company in the area, providing everything you could need for your soft furnishings under one roof.”

Alongside Keith and Harry you will find a brilliant team of people. There is Lorraine, Keith’s PA and Office Manager, and Pat in the showroom. Curtain Call do not use sub-contract labour, and the fitting team consists of Tom and Simion, who are both time-served carpenters with extensive experience. Behind the scenes there is a fantastic team of professional seamstresses, headed up by workshop managers, Lin and Kay.

There is also a carpet and flooring showroom, where customers can browse hundreds of samples at their leisure, which are mostly manufactured in Great Britain. Carpet samples include brand names like Brintons, Westex, Cormar, Mayfield and Headlam, amongst many others. There is also a wide range of quality vinyl flooring to choose from.

For all carpet and flooring installations the reliable team at Curtain Call will carefully move the furniture and put it back in place. They will even dispose of old carpets, taking the stress away, making it simple and easy for customers to enjoy their new carpets and soft furnishings.

Keith added, “We have advertised with Your Call Magazine for over 12 years now. We monitor all our calls, and advertising in this fantastic quality local publication has really worked for us. We have seen a consistent dramatic increase in our turnover, a fantastic 16% in sales this year, and I would seriously recommend Your Call Magazine to any business that is looking to gain new local customers.”

Curtain Call regularly receives letters of thanks and praise for the time and care taken by Keith and the team, and it’s clear that their customer service levels are of a very high standard.

B&C Wagstaff:

“Dear Keith and your wonderful staff at Curtain Call. Thank you so much for a job well done along with all your help and advice. Thanks also for the kind and friendly way that everyone dealt with us, a rarity these days and much appreciated by two ‘oldies’.”

Alan Brown:

“As usual Keith and the team at Curtain Call have done an absolutely superb job, and we are so pleased with the results of our carpets and curtains. Thanks also for organising the shutters in the lounge, the results are stunning.”